Shipping Policy
At PaxNatura, we strive to provide our customers with efficient and reliable shipping services. Please review our shipping policy below to understand our terms and conditions for shipping, order minimums, and delivery options.
Order Minimum
We only process orders with a minimum purchase amount of $150 CAD.
Free Pickup
- We offer free pickup for orders over $150 CAD.
- Once your order is ready, you will receive an email notification with pickup instructions.
- Pickup location: Freight Boy, 146 Cushman Rd. Unit#9. St. Catharines, Ontario L2M 6T6, 1-855-378-2697
Free Local Delivery
- We provide free local delivery within a 100 km radius for orders over $500 CAD.
- Delivery times will be scheduled based on our delivery routes and your availability.
- You will be contacted to arrange a convenient delivery time.
Orders Not Qualifying for Free Local Delivery
- For orders that do not qualify for free local delivery, we only offer free pickup.
- There are no other shipping options available for these orders.
Shipping Process
- Orders are typically processed and shipped within 2-3 business days.
- You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Timeframes
Delivery times may vary depending on your location and shipping method selected.
International Shipping
Currently, we do not offer international shipping. We only ship within Canada.
Shipping Issues
- If your order arrives damaged or is incorrect, please see our Return & Refund policy
Contact Us
For any questions or concerns about our shipping policy, please contact us at hello@pax-nat.com or (416) 525-8930.
Thank you for choosing PaxNatura. We are committed to providing you with excellent service and ensuring your orders are delivered accurately and on time.