Return & Refund Policy

At PaxNatura, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines the terms and conditions for returning items and receiving a refund.

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods
  • Customized or personalized items
  • Gift cards
  • Clearance items
  1. Contact Us: Email our customer service team at with your order number and reason for return.
  2. Receive Authorization: We will review your request and provide you with a return authorization number and instructions for returning your item.
  3. Ship Your Item: Package the item securely and include the return authorization number. Ship it to the address provided in the return instructions.

Shipping Costs

  • Customers are responsible for paying return shipping costs.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

Inspection and Approval

Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria. If the return is approved, we will process your refund.

Refunds

  • Approved refunds will be issued to the original payment method within 7-10 business days.
  • Depending on your bank or credit card issuer, it may take additional time for the refund to appear on your statement.
  • Shipping costs and restocking fees (if applicable) will be deducted from the refund amount.

Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hello@pax-nat.com with your order number and photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For any questions or concerns about our return and refund Policy, please contact us at hello@pax-nat.com or (416) 525-8930!